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Danish Technical Support Agent in Scotland |
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Written by Team Scandi-jobs.com
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The aim is to provide 100% total customer satisfaction, by giving technical eSupport via phone, fax and email. Creating and maintaining call histories, you'll be expected to take total ownership of your customer's problem whilst contributing to the overall team goals and objectives. We ask that you bring an interest in technical Support, with hardware and software PC skills together with fluency in English and Danish.An energetic team player, you'll have excellent communication and listening skills backed with a confident, professional telephone manner. Salary: GBP 15,000.00 to GBP 15,000.00 per year. Fulltime, Permanent.
Job Responsibilities: - Providing first level Technical Support via Telephone and E-mail for IBM Hardware products to IBM Business Partners and End-Users. - Problem determination and support on difficulties encountered with pre loaded operating systems and software. - Assist with the installation of IBM Options
- Assist with Hardware problem determination throughout the Warranty Period. - Escalate to second Level Support when necessary, whilst maintaining ownership of the call. - Ensuring Service Level Agreement’s( SLA’s) are met and customer deadlines maintained when escalating a case. - Using Helpcentre Tools to for information research and retrieval and logging calls accurately. - Maintaining an interest and awareness of Helpcentre and site procedures.
- Achieving personal and Team Targets (Problem resolution, Customer Satisfaction and Telephony Targets) - Taking on extra duties when required e.g.. Updating country procedures, mentoring new Team Members. - Ensuring Language Cover is always maintained by effective Team Communication. - Identify Training Needs - Maintaining excellent time keeping practices and attendance. Salary: GBP 15,000.00 to GBP 15,000.00 per year. Fulltime, Permanent. |
