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The MSC Service Desk in Amsterdam provides telephone support to both internal users/customers and to external customers located throughout Europe. Reflecting Amsterdam's diversity, the MSC has an international character. The Service Desk, which conducts its internal communication in English, has employees representing many different nationalities. Due to new clients, we continue to grow, and hope to welcome you as one of our team members. For one of our new accounts, we are now recruiting for a native or near native English speaker to provide technical support.
You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
You will assume call responsibility and will update information in ServiceCenter (Peregrine), the MSC Service Desk call tracking and incident management software. You will also work with your colleagues to share information and to collaborate on problem solving.
What are we looking for? - In order to apply for this position, you should meet the following requirements:
- (Near) native Swedish language skills, additional language skills are beneficial; English language essential
- Experience in a telephone technical support position, giving support to end-users;
- Considerable familiarity with MS Windows 98/2000 and Lotus Notes;
- Experience in dealing with a novice and /or low-skilled customer base and the ability to impart knowledge at various levels;
- Aptitude for quick learning of technical and procedural topics;
- Self-starting, self-motivating, self-learning work approach;
- Ability to work on multiple, dissimilar activities simultaneously;
- Excellent team-working skills; stress resistant;
- For some teams, flexibility to work shifts.
Package - 6 – 12 month contract.
- 40 hours per week (24 x 7 shift rotation, evening, nights & weekends).
- €2000 + Shift allowance + Travel expenses.
- 20 days paid Holiday.
- Two weeks paid training
Our work environment
When you choose our client as your preferred employer, you're able to open yourself up to a career in a worldwide ICT operating corporation. We invest in training and personal development of all our employees and provide a good and stimulating work environment, because we value the knowledge and enthusiasm of our employees. You will work in a modern open office environment in our office which is spacious and equipped with modern equipment, in an informal, professional work atmosphere. You will be a member of an enthusiastic, dynamic and professional team. Our Salary indication
2000 - 2250 euro pr/month |
