A major U.S. pharmaceutical company. Provides technology and tools for the development and production of new therapies and drugs. The European headoffice has consolidated the Customer Services for its operations in 20 European countries into one center, based in Amsterdam South-East. This highly successful Customer Service Center operates in a truly international, multilingual and multicultural environment.

Job Description
Interesting position for an experienced CSR with order management and/or admin experience!

The CSR is responsible for Customer Satisfaction by ensuring professional order management & accurate, errorless and timely service. The CSR manages the flow of information within his/her area of responsibility, takes necessary actions in line with the company's requirements and in order to satisfy the customer's needs.

Position in the company:
? Reports to the Supervisor
Customer Service Orientation:
? Handle incoming correspondence, faxes, e-mails & daily administration.
? Manage and follow up the calls and the customer orders in line with internal and corporate policy.
? Contribute consistently to the achievement of the customer service team goals.
?Act as an interface with internal departments such as Logistics, Credit Management, Sales and Tech Support.
? Escalate to the Supervisors any business or process areas that require improvement.
?Lives the company values in his/her daily routine.

Job Requirements
We are looking for someone with:
? High school diploma plus 2-4 years workexperience in a relevant area
? Customer Service, Oracle, Logistic experience are a definite asset
?Fluent in English (company language) and native Danish speaker.
? Computer literate
? Customer Service oriented
? Excellent communication skills, active listener
? Accurate, well organised
? Team player with a positive attitude

Salary and Benefits
Full time and permanent position starting as soon as possible. The company is good to reach by public transport&by car.

Are you interested in this position? Click here to apply.