Currently looking for customer care candidates / Technical support, looking for an exciting challenge, in an international company based in Amsterdam...
Your work-environment...
Our client provides services for large international companies, quarterly / yearly they receive a verity of different projects. We are constantly looking for different language combinations to supply the demand of their clients.
Your work-environment...
Our client provides services for large international companies, quarterly / yearly they receive a verity of different projects. We are constantly looking for different language combinations to supply the demand of their clients. |
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The company, builds and operates Internet solutions, vertical application for the logistics and retail market and IT infrastructures. Currently the support department has over 150 employees, providing support in 15 languages to large international corporations.
About the role:
In a dynamic and multicultural structure, currently supporting 15 languages, you will provide telephone & e-mail advice to establish high quality relationships with a variety of international customers. You are responsible of maintaining and improving customer satisfaction. Depending on your qualification, experience, and the languages you speak, the role can vary from Customer Service to Customer Support Technician..
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For international customers in Amsterdam, Rotterdam, Utrecht and Amersfoort, we are urgently looking for a great number of European native speakers:
* For a few international companies in The Hague / Rotterdam, we are looking for experienced DUTCH-, SWEDISH-, DANISH-, GERMAN-, CZECH / SLOVAK- or FRENCH speakers with 1-3 years of LOGISTICS experience. Great companies with excellent conditions! |
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Company/client profile:
Our client is an international company, located near Schiphol-Airport (close to Amsterdam). They are looking for new employees to join their support teams. You'll be working in a young and motivated international team with people from different nationalities. There are good possibilities for growth within the company.
The Role:
You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
You will assume call responsibility and will update information in the Service Desk call tracking and incident management software. You will also work with your colleagues to share information and to collaborate on problem solving.
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